Refund Policy

1. Digital streaming goods

Titles on store.studioakira.net are digital streaming products. Once purchase or subscription access has been granted, purchases are generally non-refundable.

2. When we may refund

We will review and may refund clear billing errors, including:

• Duplicate charges for the same purchase
• Charges where access was never granted due to a payment error
• Technical billing faults on our side or our processor's side

3. Non-refundable examples

• Change of mind after access is available
• Playback issues caused by your device, network, or local restrictions that we cannot reproduce
• Account suspension for Terms or Content Policy violations

4. Subscriptions

Cancelling stops future renewals. Access continues until the end of the current paid period unless otherwise stated at checkout. We generally do not prorate refunds for the current billing period after it has been charged.

5. How to request a review

Email info@studioakira.net with your account email, the transaction date and description, and a short explanation of the issue. Payments are processed by CCBill. The billing descriptor on your card statement is STUDIO AKIRA. Refunds otherwise follow CCBill's policies and applicable law.

6. Abuse

We may suspend access or request additional verification if we suspect fraud or abusive chargeback activity.